Effective Date: 03-05-2025 (Saturday)

Welcome to AyluFoods.com. By accessing this website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. About Us

Aylu Foods is a Kerala-based online platform offering a curated range of premium food products. We operate in compliance with Indian food safety regulations

2. FSSAI Compliance

  • All products offered are sourced, processed, packed, and distributed in line with the Food Safety and Standards Act, 2006, and related FSSAI guidelines.
  • Products are labeled clearly with:
    • Manufacturing and expiry dates
    • Batch/lot numbers
    • FSSAI license number
    • Net quantity and storage instructions
  • Complaints regarding food safety or labeling can be raised through the FSSAI grievance portal: https://foodlicensing.fssai.gov.in

3. Orders & Payments

  • Orders must be placed through our official website: www.aylufoods.com
  • All prices are in INR and include applicable taxes (GST).
  • We accept payments through secure Indian payment gateways (UPI, cards, wallets).
  • We reserve the right to cancel any order in case of pricing errors, fraud suspicion, or stock unavailability.

4. Shipping & Delivery

  • Orders are typically processed within 1–3 working days.
  • Delivery timelines may vary based on your location.
  • Once dispatched, tracking details will be provided via email/SMS.
  • We are not responsible for delays caused by courier/logistics partners.

5. Returns & Refunds

  • We do not accept returns on food products due to hygiene and safety reasons.
  • However, refunds or replacements are available in cases of:
    • Damaged or tampered packages
    • Wrong product delivered
    • Product expired or unfit for consumption

Claims must be raised within 48 hours of delivery, with supporting photos sent to our customer support team.

6. User Responsibilities

  • You agree not to misuse the website, place fraudulent orders, or violate Indian law.
  • All content on the website is the intellectual property of Aylu Foods and may not be reused without permission.

7. Privacy

Your personal information is used only for order fulfillment and customer service. For full details, refer to our Privacy Policy. We do not share or sell your data to third parties except for logistics and legal compliance.

8. Limitation of Liability

Aylu Foods is not liable for indirect or consequential damages. We do not make medical or therapeutic claims about our products unless specifically labeled under approved FSSAI regulations.

9. Governing Law

These Terms are governed by the laws of India, with jurisdiction exclusively in the courts of Kerala.

10. Contact Us

📧 Email: info@aylufoods.com
📞 Phone: +91 9745306304
🏢 Address: Kattipara,Tamarassey P.O,Kerala, India