Effective Date: 03-05-2025 (Saturday)

At Aylu Foods, we prioritize quality, hygiene, and customer satisfaction. Due to the perishable nature of food products, we follow a strict no return policy, but offer replacements or refunds under certain conditions outlined below.

1. No Returns Policy

We do not accept returns for any of our products once delivered, for the following reasons:

  • Food safety and hygiene regulations

  • Risk of contamination or tampering

  • FSSAI guidelines on perishable and consumable goods

2. Eligible Refund or Replacement Scenarios

You may be eligible for a refund or free replacement under the following circumstances:

  • Product is damaged or broken upon delivery

  • Wrong item delivered

  • Expired or spoiled product received

  • Package tampered with or unsealed at delivery

3. How to Request a Refund or Replacement

To request a refund or replacement:

  1. Notify us within 48 hours of delivery via email or WhatsApp

  2. Provide your Order ID

  3. Share clear photos or videos of the product and packaging

  4. Specify if you prefer a refund or replacement

📧 Email: [Insert Support Email]
📱 WhatsApp/Phone: [Insert Contact Number]

4. Refund Process

  • Once your claim is verified, the refund will be processed within 7 business days via the original payment method.

  • In case of replacement, we will arrange a reshipment at no extra cost.

5. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Delay in delivery due to courier or weather conditions (beyond our control)

  • Minor variations in color, size, or appearance

  • Products damaged after delivery or mishandled by the customer

  • Orders claimed beyond 48 hours after delivery

6. Cancellations

  • Orders can be cancelled before dispatch only.

  • Once the order is shipped, cancellation is not possible.

7. Need Help?

If you need further clarification, reach out to us anytime.

📧 Email: info@aylufoods.com
📞 Phone: +91 9745306304
🏢 Address: Kattipara,Tamarassey P.O,Kerala, India